Crazy Train Entertainments Official Policies
REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your reservation. There will be a service fee of $50 or 20% of total booking price (whichever is higher) for all parties or events canceled after payment is received. NO REFUND in the event of reservation being canceled within 7 days of your event. We will make every effort to postpone your event, with no penalty; to another date should cancellation be necessary.
DAMAGE/INJURY:
Crazy Train Entertainments or any of its employees will not be responsible for any damage to property resulting from a request by the client to position a vehicle, the theater, or equipment in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Crazy Train Entertainments reserves the right to charge the client's credit card for damages to vehicles, the trailer, or equipment resulting from trailer placement, or the careless or willful damage of same by client’s guests. Crazy Train Entertainments or its employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
BAD WEATHER:
The Mobile Gaming Theater was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snowstorm, tornado, tropical storm, or hurricane) please contact us to begin the rescheduling.
THE MOBILE GAMING TRAILER:
We advertise up to 14 players at a time, but that number may go up or down depending on games and consoles chosen. One adult associated with the client or event host should be close to trailer in case of an emergency.
TRALIER RULES:
It is recommended that the client or host ensure that the participants understand these rules to prevent injury to participants or damage to equipment. Participants who are not following these rules may be removed from the trailer for the rest of the event.
SUPERVISED CHILDREN:
Crazy Train Entertainments does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and under require a parent or guardian be on property and within contact of the game conductor should a need to contact them arise.
OUR TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Conductor will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination are very long and we will need a minimum of 55 feet of space to park. Additionally, our Game Conductor will never disconnect the truck from the trailer at a party/event nor park off of a hardened surface.
VIDEO GAME RATINGS:
Crazy Train Entertainments will not play any "M" rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an "M" rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Conductor know as soon as you can after he/she gets there. It is also recommended that all clients email us with their game requests.
PRIVACY POLICY:
Cray Train Entertainments is committed to protecting your privacy. We use the information we collect to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TRAVEL SURCHARGE:
Our primary service area is a 30-mile drive from our location in Weatherford, TX. We also service a "secondary" area outside of our primary area, but must add a fuel surcharge fee when we travel to the secondary area. Please ask if there are questions about travel surcharge.
ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Crazy Train Entertainments equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
FOOD/DRINK:
Crazy Train Entertainments does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
PICTURES:
If approved by client prior to the event, the Game Conductor will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Crazy Train Entertainments Facebook Page and copy them to your files. If you do not want our Game Conductor taking these pictures, please indicate that appropriately in the booking request or contact us. This is a service we provide to our guests so they can be sure to capture their party as it happens.
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